Shipping policy

Thank you for shopping with SR Lounge! Please review our shipping policy below before placing your order.

Pre-Orders

SR Lounge is currently offering select items through pre-order. By placing a pre-order, you understand that your item is not currently ready to ship.

Pre-order items will be processed and shipped according to the estimated timeframe provided on the product page. Estimated shipping dates are not guaranteed and may change due to production, manufacturing, or shipping delays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Delays

Estimated shipping and delivery dates are not guaranteed. Delays may occur due to production, manufacturing, carrier delays, weather, or other circumstances outside of SR Lounge's control.

If there is a significant delay to your order, we will communicate updates as they become available.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. Please contact us as soon as possible if you need to correct your address. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost or Stolen Packages

Once a package has been delivered according to the carrier's tracking information, SR Lounge is not responsible for packages that are lost or stolen after delivery.